Bilingual Customer Service Representative

Waste Connections•Dallas, TX

19d•Onsite

About The Position

Waste Connections is looking for a Bilingual Customer Service Representative to join our team in East Dallas, TX site. This is a very fast paced position similar to a call center position. Our compensation package is competitive and comes with excellent benefits, including medical, dental, vision, flexible spending account, long term disability, life insurance and a 401(k) retirement plan.

Requirements

Bilingual in Spanish
Type 40+ wpm
Basic computer skills
Excellent communication, listening, time management and organizational skills.
1-2 years customer service experience

Responsibilities

Answer phone calls from customers and assist with their questions or concerns.
Work to resolve any problems they raise concerning service or billing.
Sell residential, commercial front load and temporary roll-off service.
Support existing accounts and ensure retention of them.
Work with other departments to satisfy customer requests for service.
Accurately escalate issues to management as appropriate.
Proactively communicate with or respond to customers in support of Company pricing initiatives.