Bilingual Customer Service Representative

TPIS • Guaynabo, PR

1d • $13

About The Position

We are looking for a dynamic customer service representative who con support our renowned client company. If customer service is your strong suit and you are fluent both and English and Spanish, this opportunity is for you!

Requirements

• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
• Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 12:00am) (Need to be available for a rotating schedule on Saturdays)
• Bilingual Spanish/English proficiency

Nice To Haves

• Healthcare experience
• Contact center experience
• Data entry experience

Responsibilities

• Provides compassionate, positive, and solution focused support to members and providers during each interaction.
• Listens actively to understand customer needs and delivers clear, empathetic communication throughout the call.
• Proactively asks clear, targeted questions to accurately assess customer needs, understand their concerns, and determine the most effective resolution path.
• Accurately documents all customer interactions in company systems to maintain clear records and ensure seamless continuity across touchpoints. Reviews previous case notes and history during each interaction to avoid duplicating steps and to provide efficient, informed resolutions.
• Conducts in depth research across multiple databases to diagnose complex issues and partners with internal support teams or external resources to drive resolution for members or providers.
• Assists customers in navigating the company's websites while encouraging and reassuring them to become self-sufficient in using our available tools.
• Identifies eligible members and offers membership renewal options, providing accurate guidance and support throughout the enrollment or renewal process.
• Processes membership cancellation requests and applies retention strategies to address concerns, present available options, and encourage continued enrollment when possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed