BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

OneMCI•Killeen, TX

22d•Onsite

About The Position

We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Provide resolutions and support customers based on their needs
Improve customer service and product knowledge daily
Appropriately escalate customer dissatisfaction with managers
Become a brand ambassador, professionally representing clients
Resolve initial interactions with effective call handling
Learn our technology and systems, recording interactions
As a product, technology, and service expert, you will become a brand ambassador as you represent one of our many partners.

Benefits

Paid Time Off : Earn PTO and paid holidays to take the time you need.
Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings : Secure your future with retirement savings programs, where available.
Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance : Access life insurance options to safeguard your loved ones.
Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training : Learn new skills while earning a paycheck.
Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work.