Bilingual Customer Service Representative

I.K. Hofmann USA•Greenville, SC

9d•$15 - $16

About The Position

Temp To Full-Time I.K. Hofmann has a great temp to hire opportunity for a Bilingual Customer Service Representative in the Greenville area with a amazing reputable company. You must be fluent in Spanish. JOB SUMMARY Under the general supervision of the Customer Service Supervisor, the CSR position provides timely and quality customer service to Greenville Water consumers by phone, in-person, email, social media, and chat. Performs routine customer account management tasks, responds to customer inquiries related to their account, and collects and processes customer payments with accuracy in a timely manner. ESSENTIAL JOB FUNCTIONS: Assists customers via the telephone, email, internet, or in person in a professional, prompt, courteous, accurate manner and documents a brief overview of the communication. Investigates and resolves customer complaints to determine the validity and corrective action needed. Reports complex issues to supervisor, and if follow-up is required, it is done within the timeframe committed to the customer. Performs a variety of routine cashiering tasks, such as setting up and balancing cash drawers, processing payments, posting payments to accounts, and updating account information. Processes payments; receives monies; records transactions; balances cash and forwards revenues as appropriate. Develops a rapport with internal/external customers; greets using a person’s name; and demonstrates account ownership. Research accounts; determines adjustments according to established procedures; notify customers of deposits due and of payment discrepancies as necessary and process time extensions for payments. Receives and processes applications and work orders for services; determines deposit amounts and enters information on automated work order program. Prepares billing adjustments, credits, debits, and transfers on an automated adjustment program. Must be accurate when entering customer information into computer systems. Provides training to new and existing employees. Performs routine clerical work: compiles data for reports, types reports and correspondence, copies, and files documents, enters data into the computer, and answers the telephone. Interacts and communicates with individuals, including customers, the general public, other department supervisors, and other team members. Some seasonal weekend work in the community, as required. Relieves receptionist as needed.

Requirements

A High School Diploma or GED, supplemented by one (1) year of experience in customer service or a related field, is required.
Ability to use a computer, billing system, Microsoft Office, and telephone.
Must possess a combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities to be successful in this position.
You must be fluent in Spanish.

Responsibilities

Assists customers via the telephone, email, internet, or in person in a professional, prompt, courteous, accurate manner and documents a brief overview of the communication.
Investigates and resolves customer complaints to determine the validity and corrective action needed.
Reports complex issues to supervisor, and if follow-up is required, it is done within the timeframe committed to the customer.
Performs a variety of routine cashiering tasks, such as setting up and balancing cash drawers, processing payments, posting payments to accounts, and updating account information.
Processes payments; receives monies; records transactions; balances cash and forwards revenues as appropriate.
Develops a rapport with internal/external customers; greets using a person’s name; and demonstrates account ownership.
Research accounts; determines adjustments according to established procedures; notify customers of deposits due and of payment discrepancies as necessary and process time extensions for payments.
Receives and processes applications and work orders for services; determines deposit amounts and enters information on automated work order program.
Prepares billing adjustments, credits, debits, and transfers on an automated adjustment program.
Must be accurate when entering customer information into computer systems.
Provides training to new and existing employees.
Performs routine clerical work: compiles data for reports, types reports and correspondence, copies, and files documents, enters data into the computer, and answers the telephone.
Interacts and communicates with individuals, including customers, the general public, other department supervisors, and other team members.
Some seasonal weekend work in the community, as required.
Relieves receptionist as needed.