Bilingual Customer Service Representative
About The Position
As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. Key Responsibilities Handle a high volume of incoming customer calls with professionalism and accuracy. Process customer requests including new service setup, service changes, and service discontinuations. Accept customer payments and assist with billing questions or account updates. Collaborate with internal teams and customers to determine service needs and resolve issues. Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.
Requirements
- 2+ years of high‑volume customer service experience
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- A proactive mindset and dedication to customer satisfaction
- Ability to problem‑solve and work in a fast‑paced environment
Nice To Haves
- Bilingual in English and Spanish preferred
Responsibilities
- Handle a high volume of incoming customer calls with professionalism and accuracy.
- Process customer requests including new service setup, service changes, and service discontinuations.
- Accept customer payments and assist with billing questions or account updates.
- Collaborate with internal teams and customers to determine service needs and resolve issues.
- Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.
Benefits
- Competitive Pay: $18 – $20 per hour
- 401(k) with company match — invest in your future
- Comprehensive healthcare benefits including Medical, Dental, and Vision
- Employee Perks & Programs: Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies
- Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
