Bilingual Customer Service Representative - Tallahassee

Waste Pro USA • Midway, FL

427d

About The Position

The Customer Service Representative at Waste Pro serves as the primary point of contact for customers, handling incoming calls and resolving issues to enhance customer satisfaction. This role involves collaborating with a team to meet call center objectives and provide exceptional service, ensuring customer retention and account management.

Requirements

• Strong communication skills to interact with customers and team members.
• Ability to handle a high volume of calls efficiently and effectively.
• Experience in customer service or a related field is preferred.
• Proficiency in using customer service software and systems.

Nice To Haves

• Experience in the energy, utilities, or environmental industries.
• Familiarity with call center operations and metrics.

Responsibilities

• Answers incoming calls.
• Assists existing commercial and residential customers in resolving issues.
• Provides service quotes for new customers.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Provides customer retention by offering high-level customer service and alternatives to cancellation requests.
• Averages answering approximately 100 inbound calls per day.
• Averages answering calls in fewer than 12 seconds.
• Establishes understanding of customer needs, issues, and requests.
• Identifies opportunities to cross-sell additional products and services.
• Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates complex issues to the appropriate level.
• Serves as the customer's advocate by solving problems on the customer's behalf and engaging the right department and people within Waste Pro.
• Supports other service lines when required.
• Uses Tower system to gather information, provide information, and/or update customer records.
• Completes cross-training with other departments to include Operations, Sales, and Billing.
• Strives to meet or exceed service and operational goals established for the call center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: No Education Listed