Bilingual Customer Service Representative II
About The Position
The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation’s discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA. We are looking for an on-site Bilingual Customer Service Representative II to handle all aspects of daily order fulfillment and general order management for assigned area/region of responsibility; assists customers with various requests for information; coordinates orders/deliveries with Brokers and Regional Sales Managers, warehouse personnel and supply chain/logistics as needed to provide timely service to customers at our corporate headquarters in Vancouver, WA.
Requirements
- High school diploma; associate degree in business management, sales and marketing, or related field preferred; or an equivalent combination of training, education and experience that demonstrates the ability to successfully perform the duties of the job.
- Export and bilingual Spanish/English language skills highly preferred.
- 2 years of customer service or sales and marketing experience in an internal service role and 1 year of office administration experience.
- Working knowledge with Microsoft Office applications, particularly Outlook Email, Word and Excel; ability to use PeopleSoft (ERP) order fulfillment application.
- Ability to pass a pre-employment drug test and a background check including employment and educational verification.
Responsibilities
- Enters orders into order fulfillment system according to internal processes.
- Utilizes Order Notes in order fulfillment system to document issues.
- Confirms orders back to customers within the 48-hour timeline
- Follow order through start to delivery process for high level of customer satisfaction
- Coordinates with Supply Chain and Logistics/Transportation teams to ensure product availability for customer requirements.
Benefits
- Medical, Dental, & Vision coverage
- 401(k) match with Traditional & Roth options available
- Company paid Life and AD&D insurance
- 10 paid vacation days, 9 paid holidays, and separate sick time
- Employee Assistance Program
- Numerous other voluntary insurance products available
- Convenient location, 2 miles west of downtown Vancouver
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
