Bilingual Customer Service Representative AM

All Florida Paper LLC•Medley, FL

About The Position

All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements

Prior experience is a plus.
Excel knowledge.
Bilingual (English and Spanish).
Excellent time management skills, with the ability to multi-task.
Able to meet deadlines in a fast-paced environment.
Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers.
Strong phone contact handling skills and active listening
Dependable/Reliable.

Responsibilities

Answer customers’ calls to identify and assess their needs.
Respond to customer service requests through email.
Review and verify shipment orders.
Track shipments and input new data into the system when necessary.
Assist in reporting and resolving shipment and inventory issues when necessary.
Process orders in our system.
Maintain detailed record tracking of inventory reports.
Assist Sales Representatives with inquiries and orders.
Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc.
Prepare accurate reports for upper management.
Other general customer service and logistics duties as assigned.