Bilingual Customer Service Rep

Five Star Call Centers

302d • $17 • Remote

About The Position

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges. This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Requirements

• Previous 1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Bilingual/Fluent in English and Spanish
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Nice To Haves

• Previous 1 year experience handling PHI/HIPAA covered entities preferred
• Previous remote work from home experience preferred

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Benefits

• Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
• Paid Training - typically 1 week from 8:00am-5:00pm (CST)
• Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services