Bilingual Customer Service Rep (French-English)

Bosch Group • Itasca, IL

18h • Onsite

About The Position

Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full time, onsite position.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills in both French and English
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Attention to detail and accuracy
• Professionalism in dealing with both internal and external contacts required
• Strong team player with ability to interact with all levels of staff in the company
• Self-starter; takes ownership of his/her work product
• Prolonged periods of sitting at a desk and working on a computer
• Applicants must be 18 years or older

Nice To Haves

• Prior dispatching experience is a plus

Responsibilities

• Answer inbound calls; and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions

Benefits

• The chance to make a real impact thru opportunities for professional growth and continuous learning.
• Our people are what make us remarkable. This is why we recognize our associates’ contribution with attractive benefits including a generous 401k match.
• A collaborative, dynamic and international work environment
• We are conveniently located with easy highway access, onsite gym and massage chairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees