Bilingual Customer Service Rep, CSR

MMC Group • Grand Prairie, TX

1d • $20 - $20 • Onsite

About The Position

We are seeking a motivated and Bilingual Customer Service Representative to support customers at the Grand Prairie Workforce Office. This role serves as a key point of contact for individuals seeking employment assistance and workforce resources. The ideal candidate is service-oriented, knowledgeable, and passionate about helping job seekers navigate career transitions while delivering accurate information and guidance in both English and Spanish .

Requirements

• High School Diploma or GED required
• One year of relevant customer service, employment services, or workforce-related experience preferred
• Bilingual proficiency in English and Spanish is required
• Valid driver's license with proof of insurance
• Good driving record

Responsibilities

• Communicate with customers by telephone and in person to assess goals, provide information, and support individuals transitioning to new employment opportunities
• Review job opportunities and provide referrals to qualified candidates
• Advise customers on the local job market, employment services, and available workforce resources
• Provide guidance on educational and training opportunities aligned to customer goals
• Assist customers with resume development, job application completion, and interview preparation
• Educate customers on professional presentation, including appropriate dress attire for interviews and employment
• Maintain accurate documentation and follow established procedures to support customer outcomes

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED