Bilingual Customer Service (Part Time)

Beacon Hill Hospitality•Hialeah, FL

15h•Onsite

About The Position

Customer Service Clerks are extremely important in providing superior service to our patients. The Customer Service Clerk is the first and last point of contact for guest, and are responsible for making a lasting impression. General Duties and Responsibilities This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization. Service Duties Greets patients and visitors entering and exiting the establishment by offering information, direction, and assistance. Greets and welcomes customers, facilitating their access to and use of the establishment. Creates a positive first impression. Assists patients in and out of motor vehicles, obtains wheelchairs, helps with packages, bags, etc. Opens and closes motor vehicle doors. Ensures a clean working area by keeping the area neat and free of debris. Sweeps the front door area. Notifies appropriate personnel of spills, ice build up, snow removal, etc. Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in the front door area. Deliver extraordinary service to each patient and visitor. Customer service-related issues will be handled quickly and professionally. The Customer Service Clerk will treat each customer as a unique individual, deserving of respect. Customers will be greeted with a smile and, at the end of each transaction, each Customer Service Clerk will say, "thank you". If a Customer Service Clerk is unable to fully meet the needs of a customer, they will call for the assistance of a supervisor. Process all parking transactions accurately, completely and in accordance with the standard operating policies and procedures. Accurately completes opening and closing procedures. If there are any problems reconciling either tickets or cash, they will seek the immediate assistance of a supervisor. Committed to co-workers by contributing to an environment that values, empowers, enriches & supports team members Serve as vigilant eyes and ears of the operation. Report any maintenance and/or safety issues promptly. Should a Customer Service Clerk be notified of, or view, a maintenance or safety problem, they will report the issues to their supervisor. The Customer Service Clerks will be responsible for the general upkeep and cleanliness of their assigned Customer Service Clerk booth/area.

Requirements

Must be 19 years old or older for insurance purposes
Must be proficient with Spanish and English
Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
Organized and detail oriented.
Demonstrate strong customer service skills.
Background in cash handling and/or processing
Employees are regularly required to run, stand, walk and sit
Must be able to wear PPE (personal protective equipment) for the duration of their shift
Must be able to push patients in wheelchairs (100 – 350 pounds)
Must be able to lift and/or move up to 5 pounds frequently and up to 10 pounds occasionally

Responsibilities

Greets patients and visitors entering and exiting the establishment by offering information, direction, and assistance.
Greets and welcomes customers, facilitating their access to and use of the establishment.
Assists patients in and out of motor vehicles, obtains wheelchairs, helps with packages, bags, etc.
Opens and closes motor vehicle doors.
Ensures a clean working area by keeping the area neat and free of debris.
Sweeps the front door area.
Notifies appropriate personnel of spills, ice build up, snow removal, etc.
Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in the front door area.
Process all parking transactions accurately, completely and in accordance with the standard operating policies and procedures.
Accurately completes opening and closing procedures.
Report any maintenance and/or safety issues promptly.
Responsible for the general upkeep and cleanliness of their assigned Customer Service Clerk booth/area.