Bilingual Customer Service and Sales Representative - Spanish-English Remote in CT, NH, ME

TTEC-posted 6 months ago
$16 - $17/Yr
Full-time • Entry Level
Remote • Bristol, CT
Administrative and Support Services
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Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service and Sales Representative working remotely in Connecticut, New Hampshire, or Maine you'll be a part of bringing humanity to business. In this role, you'll grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

  • Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs.
  • Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up.
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner.
  • Identify additional needs customers may have and help them to upgrade products or services.
  • Bilingual in English and Spanish.
  • Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam.
  • High speed internet (>25 mbps download and 10 mbps upload).
  • Minimum six (6) months sales experience.
  • Integrity to follow HIPAA guidelines on maintaining patient privacy.
  • Strong customer service orientation (empathy, compassion and listening skills).
  • High school diploma or equivalent.
  • Strong computer navigation skills and experience, as this role is 100% remote.
  • Supportive of your career and professional development.
  • An inclusive culture and community minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • FREE licensing course (and you'll be paid for your time to boot).
  • All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer.
  • A base wage of $16/hr ($17/hr in CT) while studying for your state exam.
  • Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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