Bilingual Customer Service Agent (English / Spanish)

Activate Talent

1d•Remote

About The Position

We are seeking a Bilingual Customer Service Agent fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products. You’ll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.

Requirements

Fluent in English and Spanish (spoken and written) — required
Strong verbal and written communication skills
Ability to work independently and manage time effectively in a remote environment
Reliable high-speed internet connection (backup source preferred)
Personal computer and headset (equipment not provided)
Willingness to install and use Hubstaff Time Clock with screenshots (non-negotiable)
Customer-first mindset with strong problem-solving skills
Comfortable handling both technical and non-technical queries
Organized, responsive, and dependable in a remote setup
Able to balance efficiency with high-quality customer interactions

Nice To Haves

Basic knowledge of automotive A/C systems (preferred)
General automotive industry knowledge is a strong plus
Experience with Amazon, eBay, and/or Shopify is preferred

Responsibilities

Handle inbound and outbound customer calls and messages in English and Spanish
Provide accurate information related to automotive products and services
Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management
Use Re:amaze CRM to manage and respond to customer inquiries
Maintain clear and organized records of all customer interactions
Follow up to ensure complete resolution of issues
Work with internal teams for training and support
Escalate complex technical issues when necessary
Maintain a professional, courteous, and solution-oriented tone at all times
Ensure a smooth and positive experience across all customer touchpoints