Bilingual Customer Retention Representative - Remote

Globe Life • Mckinney, TX

197d • Remote

About The Position

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Could you be our next Bilingual Customer Retention Representative? Globe Life is looking for a Bilingual Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. This is a remote/work from home position. We have Full-Time and Part-Time positions available.

Requirements

• High school diploma or GED.
• Must have the ability to professionally communicate fluently, both verbally and written, in English and Spanish.
• Customer service experience in call center or customer facing role.
• Superior customer service skills required - friendly, efficient, good listener.
• Must type 30 words per minute, pre-employment assessment required.
• Excellent oral and written communication.
• Proficient use of the computer, keyboard functions and Microsoft Excel.
• Must have high-speed internet (min: 20mbps Upload), a smartphone for VPN access, & a quiet dedicated workspace, company equipment will be provided.
• Ability to work under pressure and multi-task.
• Excellent organization and time management skills.
• Must be detail-oriented with the ability to analyze information and make logical conclusions.
• Have a desire to learn and grow within the Company.

Responsibilities

• Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.
• Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees