Bilingual Customer Relations Specialist

Lake County Government•Leadville, CO

3d•$50,000 - $54,000•Onsite

About The Position

Entry-level position for motivated individuals looking to develop a career in public assistance. The role involves assisting clients with inquiries, providing accurate information, and helping with the application process for Food Assistance, Medicaid, TANF, Adult Financial and additional programs. Strong communication, customer service dedication, and a willingness to learn are essential. Comprehensive training is provided, with opportunities for career advancement, including the potential to transition into a Benefits Case Manager role.

Requirements

Graduation from High School or GED equivalent.
At least two years of office experience with an emphasis on working with the public and customer experience.
Proficiency in both English and Spanish.
Assistance available through other community agencies and/or programs
Basic and effective communication techniques in dealing with escalated individuals
Basic knowledge of or ability to learn and understand Human Services operations, procedures, and programs
Excellent knowledge of and demonstrated proficiency in utilizing Microsoft Office Suite
Willingness and ability to learn software and programs (CBMS, Google, EDMS, Etc)
Ability to learn and understand the EBT card process
Ability to use basic office equipment
Ability to be a self-starter/work independently as required
Superior verbal and written communication skills and effective listening skills
Perform all aspects of job responsibilities with honesty and integrity
Work in a fast-paced environment

Responsibilities

Collecting documentation and applications for persons requesting financial, medical, and food assistance as well as any programs operated by the department or in the community.
Assessing needs, interpreting programs, and making referrals appropriate to services and assistance available in the department or community.
Providing client case updates when requested.
Answers phone calls and checks voicemails. Takes messages and then relays client questions to the appropriate party.
Updates Benefits Case Managers on client issues and general office operations.
Sends client correspondence and other mail as requested by LDHS staff.
Makes collateral contacts as requested by Benefits Case Managers and other staff.
Handles picking up office mail from the post office and the outside dropbox daily. Will gather all documentation and provide it to the required individuals.
Makes referrals for fraud investigations when necessary and assists the Lead Benefits and Deputy Director when tasks are assigned as requested.
Providing customer service
Distributes EBT cards to eligible clients