Bilingual Customer Care Agent

Advance Financial•Knoxville, TN

12d•$15

About The Position

First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time. If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.

Requirements

English and Bi-lingual (English & Spanish)
High School Graduate or equivalent (some higher education preferred)
2+ years of experience in a service-related field (call center preferred)
Must show a “Happy to Help” attitude at all times
Excellent communication skills in-person and over-the-phone
Well versed in Microsoft Office, and Google Suite
Quick to change and willing to ask questions rather than wait to be instructed
Incredible with time management and organizing yourself
Ability to retain a large amount of information at once

Responsibilities

Manage mostly inbound calls for current and potential customers
Answer questions about our products and services, take payments and offer outstanding customer support
Verify and update customer account information as necessary
Meet daily, monthly and quarterly metrics based off customer service-related measures
Identify and escalate customer calls with complex issues
Work cross-functionally with internal teams to ensure a seamless customer experience
Happily complete other responsibilities assigned