Bilingual Customer Accounts Advisor
About The Position
Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. They provide team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits, emphasizing that it is a career with purpose. The Customer Accounts Advisor serves as a coach to customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring 100% customer satisfaction. This role involves building relationships with customers over the phone and face-to-face to help them achieve ownership. Successful advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations, requiring strong multi-tasking, organizational, negotiation, and persuasion skills. Like all Aaron’s team members, they share a passion for making a real difference in the lives of others and value the rewards of creating strong personal connections.
Requirements
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Must be able to speak Spanish and English Fluently
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Nice To Haves
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
Responsibilities
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
Benefits
- outstanding career training
- competitive performance incentives
- excellent advancement opportunities
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
