Bilingual CSR

MMC Group•Austin, TX

3d•$22•Onsite

About The Position

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job. MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Bilingual Contact Center Specialist - Call Center CSR Location: Austin, TX (Onsite Only) Pay Rate: $22/hr. | Temp to Hire Position Overview - The Bilingual Contact Center Specialist (CSR) supports Medicaid providers and clients by handling inbound calls and inquiries regarding eligibility, claims, and program-related issues. This individual will deliver clear, accurate, and courteous assistance in both English and Spanish, ensuring excellent customer service and compliance with productivity standards. Critical Qualifications ✅ Recent High-Volume Call Center Experience: Minimum 6+ months of verifiable, high-volume call center experience within the past year (ideally in your most recent position). ✅ Bilingual Spanish Proficiency: You must read, write, and speak English and Spanish fluently. Must complete an assessment in reading, listening, and speaking Spanish , achieving a score of 80% or higher. ✅ Local to Austin, TX: Local candidates only - no relocation or remote work permitted. Work Environment: 100% Onsite (no hybrid or remote schedule).

Requirements

6+ months of recent high-volume call center experience (within last 12 months).
Fluent bilingual proficiency - Spanish/English (80% or above on all skill areas: reading, writing, speaking).
Proficiency with Microsoft Word, Excel, and Outlook.
Strong multitasking , communication , and organizational skills.
Ability to adhere to strict attendance and performance standards.
Must be available for any 8-hour shift between 7:00 AM - 7:00 PM (CST).
No schedule changes allowed during the first 90 days.

Responsibilities

Handle a high volume of inbound calls from Medicaid providers and clients, delivering accurate information and exceptional service.
Document call details and resolutions clearly in internal systems.
Escalate complex inquiries appropriately.
Consistently meet established quality, attendance, and productivity metrics.
Support departmental goals and perform additional duties as assigned.