Bilingual CSR Cavender Insurance Agency

Cavender Chevrolet • San Antonio, TX

77d • $19

About The Position

Cavender Insurance Agency, proudly backed by Cavender Auto Group, partners with over 20 carriers to provide customers with the most competitive rates and best coverage options available. We're passionate about delivering a seamless, honest, and customer-first experience - and we're looking for team members who share that same commitment to service excellence. We're seeking a bilingual (English/Spanish) Customer Service Representative to join our growing team. This role is the heartbeat of our retention and client satisfaction efforts. The CSR ensures policies stay on the books, remarkets renewals proactively, and provides top-notch service to every customer interaction. If you're tech-savvy, type quickly, stay calm under pressure, and enjoy helping people - this is the perfect opportunity to grow your career in a supportive, fast-paced environment.

Requirements

• Bilingual - English & Spanish (Required)
• Typing speed of 40+ WPM (proficiency test may be required)
• Active Property & Casualty license
• Strong multitasking skills - able to handle multiple calls, systems, and tasks efficiently
• Prior insurance service experience preferred; multi-carrier experience is a plus
• Excellent written and verbal communication skills
• High attention to detail and commitment to follow-through

Nice To Haves

• Prior insurance service experience preferred
• Multi-carrier experience is a plus

Responsibilities

• Maintain existing book of business by remarketing renewals and addressing rate increases before cancellation.
• Monitor pending cancellations and non-payments daily, and take proactive steps to retain policies.
• Handle inbound service calls, emails, and texts from policyholders with professionalism and empathy.
• Log all service activity accurately in our agency management system (NowCerts).
• Assist customers with completing e-signs, updating documents, and providing missing information to carriers.
• Work closely with teammates and management to meet service and retention goals.

Benefits

• Competitive hourly pay plus commission on retention results
• Monday-Friday daytime schedule - no weekends
• In-office environment with strong team culture and leadership support
• Opportunity for career growth within a rapidly expanding organization
• A chance to represent a respected name in Texas - Cavender

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers