Bilingual Crisis Support Worker, Remote - PT - Outside Qc & ONT

Kids Help Phone

2d • Remote

About The Position

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.  Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.  Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.

As a crisis support worker, the role is to

Provide warmth and empathy to our users in crisis.
De-escalate imminent risk conversations (suicide, etc.)
Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. .
Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.

As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures.

Requirements

• 1+ year of crisis intervention work experience
• Proven ability to thrive and find multitasking energizing
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Consistently exhibits effective and constructive communication
• Understanding of quality improvement and quality assurance processes.

Responsibilities

• Provide warmth and empathy to our users in crisis.
• De-escalate imminent risk conversations (suicide, etc.)
• Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc.
• Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed