Bilingual Credit Counselors - Phoenix, AZ

Vensure Employer Solutions • Phoenix, AZ

117d

About The Position

We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey. This position offers support to a credit counseling process that includes a complete financial review and personalized budget, along with recommended solutions to help clients resolve their debt, achieve financial freedom and start saving for the future.

Requirements

• 1-2 years in a phone-based/customer service role.
• Experience in the financial service industry, sales, or collections.
• High School Diploma or GED; some college is preferred.
• Fluency in both English and Spanish.
• Ability to obtain NFCC and FCRA certification during training.
• Ability to obtain HUD Housing Counselor certification within 6 months of hire.

Nice To Haves

• Positive outgoing personality with a high level of professionalism.
• Receptive to ongoing feedback and coaching.
• Flexible, dependable, committed, and open to change.
• Desire to grow and expand knowledge through cross-training opportunities.
• Enjoy contributing to a supportive team environment.

Responsibilities

• Talk with English and Spanish speaking clients about their current financial situation, challenges and hardships.
• Help clients understand their available options.
• Build trust with clients by listening carefully and responding with kindness and compassion.
• Walk clients through a complete review of their current income, expenses and debts.
• Create a budget using proprietary software based on client information.
• Determine the solutions to recommend, which may include a Debt Management Plan.
• Discuss program benefits and encourage clients to enroll in the Debt Management Plan.
• Participate in a comprehensive training program to become familiar with personal finance and credit.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees