Bilingual Customer Service Representative

ChaseSource • Austin, TX

29d • Onsite

About The Position

We’re looking for passionate and detail-oriented individuals to join our Provider Network team as Bilingual Contact Center Specialists . In this role, you’ll support healthcare providers and Medicaid clients by delivering exceptional customer service, helping resolve inquiries, and ensuring accurate information is provided in a timely manner. If you enjoy helping others, thrive in a fast-paced environment, and are bilingual in English and Spanish, this is an excellent opportunity to build your career while making a difference.

Requirements

• Minimum 6 months of recent experience in a high-volume contact or call center environment.
• Fluent in English and Spanish (reading, writing, and speaking).
• Candidates must pass a bilingual skills assessment with a score of 80% or higher.
• Strong verbal and written communication skills.
• Detail-oriented, organized, and able to multitask effectively.

Nice To Haves

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience working in healthcare, Medicaid, or provider network support.

Responsibilities

• Provide professional assistance to Medicaid providers and clients with questions about eligibility, claims, and other program-related inquiries.
• Respond to incoming calls promptly and courteously, ensuring each interaction delivers a positive experience.
• Document all interactions accurately in system logs.
• Transfer calls or escalate complex issues as needed.
• Meet established performance metrics, including attendance, productivity, and quality standards.
• Support team goals and contribute to process improvements.

Benefits

• Competitive pay — $22.00 per hour
• Comprehensive health benefits
• Equipment provided for on-site work
• A supportive, professional environment with opportunities for growth
• Make a meaningful impact by supporting Medicaid providers and improving healthcare access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed