Bilingual Contact Center Representative I

The Standard•Portland, OR

1d•$20 - $26

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary Join our team to provide exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a positive experience with our products and services. You’ll be responsible for answering product-related questions, conducting research, and guiding members through procedures. Additionally, you will help resolve issues, escalate when necessary, and follow up with clients as needed to ensure satisfaction. Utilizing various tools and systems, you'll contribute to maintaining high standards in service quality and customer satisfaction.

Requirements

High school diploma or equivalent; Associate degree preferred.
2+ years of customer service or telephonic experience.
Bilingual in Spanish and English
Familiarity with company policies and service procedures.
Strong communication and problem-solving skills.

Nice To Haves

Experience in a contact center environment.
Proficiency with customer service technologies and systems.
Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

Respond to customer inquiries, providing clear and accurate information about products and services (50%).
Research and resolve member issues, escalating when needed to meet service timelines (30%).
Ensure customer satisfaction through effective communication, de-escalation, and follow-up (20%).
Collect and analyze customer feedback for process improvement.
Support division projects related to customer service activities and administrative functions.

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
Any award depends on a variety of factors including individual and organizational performance.

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