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The Consumer Service Operations Representative 2 plays a vital role in the Dual Eligible Outreach Department by handling inbound calls from members and providers regarding various issues. This position involves performing advanced administrative and operational duties that require independent initiative and judgment. The representative assists members in determining their eligibility for state and federal programs, gathers personal and financial information for state applications, and provides support in accessing additional resources for healthy living. The role is designed for motivated individuals who are passionate about making a difference in others' lives and enjoy engaging with members over the phone.
