Bilingual Consumer Lending Sales Specialist - Full Time

Advance America • Miami, FL

450d

About The Position

The Bilingual Consumer Lending Sales Specialist (CLSS) position at Advance America is a full-time, customer-focused role aimed at achieving individual and branch sales goals while ensuring compliance with federal and state regulations. The role involves actively engaging in customer service, sales, and marketing efforts to drive customer acquisition and maintain relationships throughout the loan process. The CLSS is expected to embody the company's core values and contribute to a positive team environment.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills and ability to count cash accurately.
• Professional verbal communication skills by phone and in person.
• Ability to read, write, evaluate, and apply complex information.
• Ability to negotiate payment terms and communicate loan requirements effectively.
• Ability to understand and ensure compliance with industry policies and laws.
• Proficiency in computer programs required for processing customer transactions.

Nice To Haves

• Bilingual in Spanish is a plus.
• Experience in the financial services industry.

Responsibilities

• Assist in meeting the center's performance metrics as defined by management.
• Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques to drive customer growth.
• Manage day-to-day servicing of a consumer loan portfolio.
• Present financial solutions based on customer needs and educate them on loan terms and conditions.
• Build trust with customers and internal staff by demonstrating the company's core values.
• Deploy marketing efforts in the community to generate sales and customer growth.
• Assist in managing the P&L to meet budgeted numbers and management expectations.
• Maintain accurate cash controls and ensure compliance with security procedures.
• Enter customer and transaction information accurately into the point of sales system.
• Perform and document collection calls and other approved collection activities.
• Support team members in a positive environment to enhance customer experience.

Benefits

• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Tuition reimbursement
• Work-life balance
• Business casual environment
• Rewards & recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees