Bilingual Consumer Collector

ARMStrong Insurance Services-posted 20 days ago
$18 - $20/Yr
Full-time • Entry Level
Metairie, LA
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ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. SubroIQ is seeking a Bilingual Customer Service Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary.

  • Communicate with businesses via the telephone and written correspondence
  • Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
  • Maintain minimum account work standards as assigned by Management.
  • Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties
  • Establish agreements for lien releases
  • Establish monthly payment contracts
  • Prepare investigative correspondence
  • Acquire background information, when necessary
  • Exercise independent judgment
  • Negotiate settlements
  • Basic proficiency with Microsoft Office, data entry, and strong computer skills, Excel preferred
  • Critical Thinker
  • Strong attention to detail and goal-oriented
  • Ability to deescalate adverse situations
  • Strong interpersonal, communication, and organizational skills
  • Dependability
  • Customer Service experience is REQUIRED
  • Benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy - start with 18 days per year
  • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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