Bilingual Compliance Manager - Second Shift

City Wide Facility Solutions • Houston, TX

85d

About The Position

We are seeking an Evening Shift Compliance Manager to join our team! The Compliance Manager is responsible for assisting with management of existing contracts for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

Requirements

• Fluent in Spanish and English, with excellent written communication skills in both languages.
• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building maintenance, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Benefits

• Medical
• Dental
• Vision
• Company match 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees