Bilingual Clinical Trainer

TimeDoc Health, Inc. • Tampa, FL

22h • Remote

About The Position

Founded in 2015, TimeDoc Health is a leader in virtual Chronic Care Management (CCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2026. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!
Reporting to the Manager, you will play a pivotal role in facilitating engaging training sessions for our new and tenured bilingual Care Coordinators, ensuring they are equipped with the knowledge and skills to provide exceptional services to our patients. Fostering a positive, effective, and efficient training experience will ensure all of our employees are prepared to do their most effective work and serve as many patients as possible.

Requirements

• Bachelor's degree in Education, Training, Instructional Design or related field preferred.
• Minimum of 3 years of experience in a classroom training setting, working with bilingual learners preferred, including those who speak English as a second language.
• Familiarity with adult learning principles and instructional design models (e.g., ADDIE, SAM)
• Demonstrated success in designing and implementing effective learning solutions that drive performance improvement and meet organizational objectives
• Proficiency in e-learning authoring tools
• Strong verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Excellent collaboration and teamwork abilities, with a demonstrated capacity to work effectively in a cross-functional environment

Responsibilities

• Provide mentorship, coaching, and support to a team of up to 18 remote bilingual Care Coordinators within their first 30 days of employment with the organization
• Be a positive, encouraging, solutions-focused voice for the New Hires
• Help develop a highly motivated, confident, and well-trained staff
• Provide frequent coaching and feedback using existing training materials, and policy and procedures.
• Identify learning opportunities and collaborate with the Training Team to close these gaps.
• Oversee, facilitate, and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.)
• Control and maintain steady workflow within the team, track productivity, schedule adherence/timekeeping, research, and resolve issues. Provide feedback on productivity and quality-related performance to Care Coordinators.
• Work with the QA team to assist with quality improvement processes
• Work to continually improve retention and eliminate turnover by approaching all situations as solutions-focused
• Monitor outcomes to ensure that all trainees have met company training requirements before releasing them from training
• Create a positive work environment by adhering to the company's core values and principles
• When not leading a training class, support the training efforts of tenured Care Coordinators based on business needs
• When not leading a training class, support classroom training with practice call days, practice scenarios, and other duties as defined by Training team leadership

Benefits

• Ever-growing benefits - health, dental, vision, unlimited, responsible PTO, paid holidays, 401K
• A culture that will have you coming back for more - We've built a vibrant community that allows workers to connect on a personal level, both in-person and from their home offices.
• A team that believes in the GROWTH mindset - Grit: having a passion & perseverance for long-term goals; Results: focusing on delivering tangible results for our patients, clients, and business; Openness: providing our employees with an environment that is transparent and open in communication.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level