Bilingual Clinical Scheduling Assistant

Legacy Community Health • Houston, TX

85d

About The Position

At Legacy Community Health, we are more than just healthcare providers; we are innovators in the community healthcare system. The Bilingual Clinical Scheduling Assistant plays a pivotal role in ensuring seamless patient care and clinic efficiency. By optimizing scheduling through advanced communication and engagement with both staff and patients, this role significantly enhances the accessibility of healthcare services at Legacy. You'll work in a dynamic environment where your expertise will help to transform patient experiences, fostering a more health-conscious community.

Requirements

• A High School Diploma is required.
• Certification as a Medical Assistant or completion of EHRS medical documentation training is essential.
• Must possess and maintain current BLS/CPR certification.

Responsibilities

• Collaborate with Front Desk staff, Lead Medical Assistants (MA), Clinical teams, and Care Team Assistants (CTA) to monitor and enhance clinic flow and optimize provider schedules in real-time.
• Coordinate and communicate effectively across teams and with patients to ensure adherence to scheduling guidelines while optimizing day-to-day and real-time scheduling practices.
• Identify and resolve scheduling discrepancies, elevating recurrent issues to the designated individuals and making necessary adjustments to patient schedules.
• Efficiently schedule appointments using established lists for same-day or next-day needs, as well as wait lists for new and established patients in specialized areas such as HIV and Chronic Disease Management.
• Act as a liaison with Site Leadership for resource management, maintaining rosters of available per diem, locum tenens, and alternative providers.
• Facilitate the scheduling of walk-in patients, including newborns, ensuring expedited care where necessary.
• Serve as the primary contact for the Contact Center team to coordinate same-day patient visit integration.
• Support the team by assisting with appointment reminder calls, managing portal messages, and updating patient registration data as required.
• Engage in ongoing training sessions to assimilate new techniques and procedures swiftly, contributing to continuous process enhancement.
• Embody the value of adaptive learning and flexibly perform additional duties as delegated.

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees