Bilingual Client Technical Support: Portuguese/English

Interactive Brokers • Fort Lauderdale, FL

384d • Hybrid

About The Position

The Bilingual Client Technical Support role at Interactive Brokers involves assisting clients with inquiries related to trading offerings and providing technical support for various platforms. The position requires strong problem-solving skills and the ability to communicate effectively in both Portuguese and English. This hybrid role combines in-office and remote work, allowing for flexibility while ensuring clients receive prompt and effective support.

Requirements

• Bachelor's degree, preferred if in a technical field
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Excellent command of written and spoken English & Portuguese

Nice To Haves

• Experience with financial products and services is a plus

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Snacks provided
• Employee assistance program
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree