Bilingual Client Support - Affiliate Channel

Universal Processing•Plano, TX

1d•Onsite

About The Position

The Client Support - Affiliate Channel role is a fully onsite position in the Plano office, requiring 5 days a week. This critical role involves direct interaction with clients and supports the company's sales efforts. Universal Processing, rebranded as Let’s Go uP in February 2024, has been dedicated to serving the unique needs of small and medium-sized businesses since 2003. The company differentiates itself from major credit card processing providers by offering ingenious customer service, care, support, and reasonable pricing, with consultants and support teams speaking the languages of its clients. Universal Processing successfully serves 22,000 clients nationwide and has been recognized as one of the fastest-growing payments processing companies in the U.S., nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100. The company is soon to become the second AAPI owned payment processor company in US history. Let’s Go uP is an equal employment opportunity employer.

Requirements

Must be authorized to work in the US at the time of hire.
Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
Able to actively listen to clients and interact with clients in a friendly and patient manner.
Able to take initiative to solve problem effectively.
Self-motivated to learn new systems and installation of products.
Able to accomplish tasks before deadlines and be detail-oriented.
Able to work efficiently as part of a team and as an individual.
Proficient with Excel and Word.

Responsibilities

Processing client applications for different credit card processing services, and inputs client information by using company client management system.
Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
Checking to ensure that appropriate changes were made to resolve clients’ problems.
Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
Providing technical assistance and support for incoming queries and issues related to terminal hardware.
Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.