About the position
The Japanese Corporate Banking (JCB) Client Services Analyst’s primary responsibility is to assist JCB corporate banking clients in responding to their inquiries and requests, determining appropriate pricing of loans and deposits based on the market condition at the time of request and relationship status, and instructing middle and back office to book transactions once the rates are agreed upon. As a JCB Client Services Analyst, you will contribute to the growth of JCB and maximize overall client satisfaction. It is also your responsibility to proactively reach out to the clients in case of irregular activities at their account to resolve any discrepancies as well as funding shortage in order to protect the client fund by acting as the first line of defense protecting the bank’s capital, liquidity, and reputation. JCB Client Services Analyst performs the essential function within the Client Services Department (CSD) of Japanese Corporate Banking (JCB), offering a wide range of services such as loans, deposit, investment, cash management and foreign exchange (FX), and play a critical role to differentiate MUFG’s JCB itself from US local competitors.
Responsibilities
- Perform critical interaction with JCB clients (80%): Monitor maturing loans, deposits and foreign exchange (FX) transactions, proactively reaching out to the clients to ensure the client’s funding, saving and forex needs are properly addressed each day.
- Determine the rate applicable to the clients based on the relationship status and credit approval conditions and seek funding rates from Global Market Division.
- Instruct the back office operations to proceed with booking the transactions once the terms and conditions of the products are agreed upon ensuring those meeting approved conditions confirming sufficient credit capacity.
- Close foreign exchange deals (buying and selling) with all major currencies for spot dates and also set forward option contracts.
- Arrange standby domestic/Cayman/money market for various terms and conditions ensuring the rate quoted meeting all internal guidelines.
- Improve/maintain client satisfaction by responding in a timely manner to various client inquiries and requests; deepen awareness and limit the potential for fraud.
- Investigate any suspicious activities and wire transfers, contacting clients to ensure all funding and fund transfers are properly authorized by registered representatives.
- Monitor NSF (non-sufficient fund) data throughout the day and contact the client and relationship manager to address the NSF not to lead to overdraft.
- Monitor WIP account to ensure every entry should be accounted for to have correct GL data.
- Meet with the client to brief on the services CSD provides and support the relationship manager to market JCB’s full service and dedicated client service resources.
- Inter-department coordination to address the client request and inquiries and contribute to department management through participation into trainings, projects and maintaining comprehensive data (20%):
- Maintain full understanding of the Bank's internal policies and procedures relevant to credit policies (ACP/ACRP), transaction banking products, acquire knowledge and keep abreast of overall banking operation and products as well as the financial market conditions.
- Work with Transaction Banking Client delivery team to follow up with the client to address any issues.
- Participate in departmental and JCB cross unit projects; update and maintain a variety of databases; retrieve data to produce reports, conduct analyses, and respond to client and management inquiries.
- Participate in Kaizen activity to improve accuracy and efficiency of operations and prepare and update CSD operation manuals and procedures, if any.
- Perform duties as assigned by Department Head including, such as: Assist with State, Federal, and internal audits. Investigate and provide solutions for past due and pending items.
Requirements
- A Bachelor’s degree or have equivalent work experience is required.
- Minimum one year of client services work experience in Financial Services industry is required.
- Prior experience in corporate banking, wealth management or at a senior retail branch level is preferred.
- In-depth knowledge of corporate banking procedures, products and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH, ), trade finance products (SBLC, LC, BB BR).
- Excellent communication skills with attention to details and problem-solving capacity is required (Japanese language proficiency is preferred).
- Be able to communicate effectively and build positive working relationships with various internal partners.
- Knowledge of basic PC applications (MS Word, Excel and PowerPoint).
- Basic knowledge of accounting principles.
Benefits
- Comprehensive health and wellness benefits.
- Retirement plans.
- Educational assistance and training programs.
- Income replacement for qualified employees with disabilities.
- Paid maternity and parental bonding leave.
- Paid vacation, sick days, and holidays.
