Bilingual Client Service Specialist, Dental (Mobile)

Harris County (TX)-posted 4 months ago
Full-time • Entry Level
Houston, TX
5,001-10,000 employees
Construction of Buildings
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If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. This is a grant-funded position.

  • Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.
  • Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
  • Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
  • Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.
  • Conduct follow-up calls and communication with patients/participants and prospective individuals.
  • Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff.
  • Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
  • Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters.
  • Perform patient eligibility screening and verify insurance eligibility.
  • Provide age-specific dental education to patients and participants.
  • Other duties as assigned.
  • High School diploma or GED equivalency.
  • Health related technical field certification or Associate's degree.
  • Six months experience in a clinical office setting or community program.
  • Valid Texas Driver's License.
  • Basic Life Support for Healthcare Providers or CPR certification.
  • Must be bilingual (English/Spanish).
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills (verbal and written).
  • Ability to work well with public and staff members.
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Wellness Plan
  • Life Insurance
  • Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Ten (10) days of vacation leave per year
  • Eleven (11) County-observed holidays
  • One (1) floating holiday per year
  • Paid Parental Leave
  • Sick Leave
  • 457 Deferred Compensation Plan
  • Professional learning & development opportunities
  • Retirement pension (TCDRS defined benefit plan)
  • Flexible work schedule
  • METRO RideSponsor Program
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