Bilingual Client Service Representative

Arizona Humane Society • Phoenix, AZ

10d • Onsite

About The Position

Bilingual Client Service Representative The Arizona Humane Society is looking for a dedicated full time Bilingual Client Service Representative to join our non-profit veterinary clinic at our Sunnyslope Campus and work 4 10 hour shifts from 6:45 AM – 5:15 PM. If you are a talented administrative professional who is passionate about providing excellent customer service for people and their pets, please continue to read more now. WORK-LIFE BALANCE (THREE DAY WEEKENDS!) By joining our team, your schedule will be four 10-hour workdays with three-day weekends every week, giving you extra time to enjoy life outside of work! Your schedule will be Monday through Thursday with Friday through Sunday off. Overtime available! Paws Up For Great Benefits! Competitive salary Generous PTO program Up to 8 paid holidays per year 401(k) with employer contribution Medical, Dental and Vision Plans Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program! Discounts on veterinary services and other pet perks! A Day in the Life: As a clinic receptionist, you will be the first point of contact for clinic clients and their pets. Join our mission to help ensure that all pets receive care, no matter their owner's financial status. Our clinic receptionists are at the forefront of our mission as they help ensure that pet owners receive timely appointments and resources for their pets while having an excellent experience every time. Our energetic, friendly and self-motivated receptionists are responsible for greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and appointment scheduling. S trong communication abilities, phone etiquette and excellent customer service skills are a must. A passion for helping people and pets in need is a plus!

Requirements

• High school diploma OR GED
• One year experience in a customer service OR receptionist position.
• Ability to speak fluently and write in English and Spanish.
• Requires above average clerical skills, including legible handwriting, spelling and grammar as well as strong interpersonal and customer service skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Windows Explorer; able to learn other software programs as necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute, ratio and percent.

Nice To Haves

• Experience in the veterinary field a plus.
• A passion for helping people and pets in need is a plus!

Responsibilities

• Responsible for front office first impressions and building relationships with the clients.
• Answers high-volume medical and scheduling calls in a timely and courteous manner, while also servicing in-person customers.
• Maintains accurate scheduling based on veterinarian schedules and available resources.
• Responds and appropriately handles emergency situations in a calm, professional and effective manner.
• Creates service estimates.
• Ensures confirmation of next day's appointments.
• Maintains online pharmacy order requests in a timely manner.
• Properly discharges hospitalized patients when assistants or technicians cannot perform discharges.
• Provides client with necessary post-operative or post-hospitalization instructions (both oral and written) and provides the client with all necessary medications.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees