Outreach CSR

MMC Group • Oakland, CA

13h • $20 • Onsite

About The Position

The Bilingual Client Service Representative – Outreach provides in-person community outreach, education, and enrollment assistance to beneficiaries. This role involves presentations, data entry, and direct support related to managed care enrollment and program education.

Requirements

• High School Diploma or GED
• Fluent in English and Spanish (read, write, speak)
• Knowledge of local community
• Proficient in MS Office and basic computer systems
• Typing speed of 25+ WPM
• Strong communication, organization, and multitasking skills
• Ability to work independently and in a fast-paced environment
• Reliable transportation and ability to travel within the county
• Must reside in Alameda County
• Driving Required: Yes (Valid CA Driver's License & Insurance Required)

Nice To Haves

• Human services or public-facing experience
• Outreach, presentation, or community education experience
• Experience working with low-income or diverse populations

Responsibilities

• Conduct face-to-face outreach and enrollment services
• Present managed care options and assist beneficiaries with plan usage
• Support enrollment, disenrollment, medical exemptions, and waivers
• Enter and transmit enrollment data accurately per HCO guidelines
• Document daily activity in CRM systems
• Build positive relationships with county staff, community groups, and clients
• Attend community events and health fairs as needed
• Meet production, quality, and compliance standards

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits
• MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED