Bilingual Client Service Officer (Remote Eligible: KS, MO)

Enterprise Bank & Trust • Saint Louis, MO

431d • Hybrid

About The Position

The Bilingual Client Service Officer at Enterprise Bank & Trust is responsible for providing exceptional customer service by handling inbound calls and emails related to deposit and loan service requests. This role supports lobby staff with banking functions and ensures client requests are resolved efficiently. The position requires strong communication skills and the ability to multitask in a fast-paced environment, while also being committed to customer satisfaction.

Requirements

• Bilingual in Spanish
• Minimum two years' experience in the financial services industry or a combination of relevant experience
• Strong commitment to customer service
• Excellent verbal, written, and telephone communication skills
• Ability to communicate and cooperate in a team environment
• Detail-oriented with strong multi-tasking abilities
• Initiative to rectify client issues, utilizing vendors and manuals
• Proficient in Microsoft Word and Excel

Nice To Haves

• Previous banking experience preferred

Responsibilities

• Receive and resolve inbound customer calls and emails regarding deposit and loan service requests.
• Respond to heavy call volumes, addressing all customer needs.
• Perform loan transactions, payments, deposit account transfers, and deposit adjustments.
• Service all debit card requests and maintenance, including troubleshooting denied transactions and determining fraudulent situations.
• Respond to email and secure messaging inquiries, including stop payments and address changes.
• Actively research internal and external client requests and perform timely follow-up.
• Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests.
• Assist banking associates with system navigation and maintenance needs, along with resolving client issues.
• Perform other duties as assigned.

Benefits

• Paid time off
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED