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The Bilingual Centralized Account Representative is a full-time, non-exempt position that requires on-site work for 40 hours a week, primarily during Monday to Friday from 8:30 AM to 8:00 PM, with seasonal Saturday hours as needed. The role involves supporting branch operations by learning consumer finance functions and demonstrating proficiency in meeting sales and delinquency targets. The representative will provide a full range of virtual services to individual customers focused on personal financial lending, collections, and sales, ensuring respectful, compassionate, and efficient customer service.