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About the position
The Bilingual Centralized Account Representative is a full-time, non-exempt position that requires on-site work for 40 hours a week, primarily during Monday to Friday from 8:30 AM to 8:00 PM, with seasonal Saturday hours as needed. The role involves supporting branch operations by learning consumer finance functions and demonstrating proficiency in meeting sales and delinquency targets. The representative will provide a full range of virtual services to individual customers focused on personal financial lending, collections, and sales, ensuring respectful, compassionate, and efficient customer service.
Responsibilities
- Provides exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
- Processes credit loan applications.
- Analyzes credit and financial information for current and potential customers.
- Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
- Assists customers via online and by telephone to open and service their accounts.
- Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
- Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
- May perform additional functions depending on market demand and branch staffing.
Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of experience in a customer service or sales position.
- Demonstrated problem-solving skills and interpersonal skills in demanding situations.
- Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
- Reliable transportation required.
- Ability to complete essential duties/functions in a timely, accurate manner.
- Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Nice-to-haves
- Selling and/or collecting experience.
- Previous experience within a customer contact center.
- Some college coursework.
- Bilingual fluency in Spanish/English.
