Bilingual Casino Host Manager $80,000 - $120,000 Annual

Commerce Casino • Commerce, CA

426d • $80,000 - $120,000

About The Position

The Bilingual Casino Host Manager at Commerce Casino is responsible for overseeing the daily operations of the Casino Host team, ensuring exceptional service delivery to valued gaming customers. The role focuses on fostering customer loyalty, increasing gaming revenue, and managing relationships through effective marketing techniques. The manager will also participate in team development, hiring, and training, while maintaining high standards of service and compliance with company policies.

Requirements

• Minimum of 5 years in the casino industry or guest services-related experience.
• Proficiency in Microsoft Office is preferred but not required.
• Must be able to speak, read, write, and understand both English and a second language such as Spanish, Mandarin, Cantonese, Korean, or Vietnamese.
• College degree in Marketing, Hotel, or Business preferred but not required.

Nice To Haves

• Experience in customer relationship management.
• Knowledge of casino operations and player development strategies.

Responsibilities

• Manage the daily operations of the Casino Host team to achieve business goals and targets.
• Assist in the hiring, training, and development of new team members.
• Evaluate subordinates and provide constructive feedback; manage employee concerns in collaboration with HR.
• Review and adjust existing policies and procedures to establish best practices for the Host Program.
• Oversee daily operational performance and evaluate players' gaming activities for appropriate incentives.
• Contribute to maintaining and expanding the property's customer base by engaging with customers.
• Focus on Player Development by maximizing existing and previous players and assigning player groups to Host teams.
• Maintain detailed records of players' feedback, interests, and preferences for personalized guest experiences.
• Work with the Marketing department to increase visitation frequency among target customers.
• Maintain ongoing communication with VIP players and targeted guests through personal contact.
• Anticipate guests' needs and respond promptly to their requests.
• Handle difficult guests and situations calmly and professionally.
• Resolve customer disputes and complaints to the satisfaction of both the customer and the company.
• Safeguard highly confidential customer information and enforce privacy policies.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees