Bilingual Case Manager, The Margot

Compass Family Services • San Francisco, CA

1d • $27 - $31 • Onsite

About The Position

The Case Manager will be part of a small team and will provide comprehensive support to families at The Margot. This includes connecting families to community resources like employment, childcare, behavioral health services, and more.

Requirements

• Fluency or a high level of professional proficiency in Spanish and English is required.
• Relevant experience in social services setting, including counseling and crisis intervention
• Ability to assess safety concerns and de-escalate challenging client situations
• Understanding of challenges facing families with housing instability
• Understanding of trauma informed care
• Knowledge of Bay Area housing and social service resources
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel).

Nice To Haves

• Experience with Salesforce is a plus!

Responsibilities

• Support approximately 25-28 families living on-site with case management.
• Facilitate and assist with events for The Margot community including families and single adults. On-site activities may include monthly community meetings, food bank, coffee social, arts-and-crafts, holiday celebrations and more.
• Welcome and orient new families to the community and perform initial outreach.
• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
• Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
• Perform monthly unit inspections in partnership with property management.
• Work proactively with families that exhibit behaviors that put them at risk for eviction.
• Provide support and assistance to families that are relocating.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.
• Responsible for completing mandated reporter training and making CPS reports as needed

Benefits

• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed