Bilingual Care Team Assistant

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

Are you ready to make a meaningful difference in community health? At Legacy Community Health, we are excited to invite you to become a vital part of our warm and welcoming team at the Irvington location in Houston. This is your opportunity to contribute to a mission-driven organization dedicated to providing exceptional healthcare services to our community. Role Highlights: Be the heart of our operations, connecting patients, call centers, care teams, and community resources to ensure seamless communication and healthcare access. Supportive Environment: Thrive in a nurturing setting where collaboration and teamwork are at the core of everything we do. Team Collaboration: Join a close-knit team that values each member's contributions and fosters a sense of belonging. Impact and Growth: Make a difference in community healthcare while growing professionally, with opportunities for mentorship and development. About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Requirements

Education: A high-school diploma or equivalent is the foundation for your journey into innovation.
Certifications: A Medical Assistant Certification or minimum two years of clinical experience is required, along with a current BLS/CPR certification.
Experience: At least two years in an ambulatory clinical setting, where you've embraced tech-driven healthcare.
Skills: Mastery of EHRS, superior communication, tech-savvy multitasking, and organizational skills are essential.
Discretion: Handle confidential information with the utmost integrity and advanced data protection practices.

Nice To Haves

Bilingual proficiency in Spanish is a game-changer!

Responsibilities

Patient Communication: Be the friendly voice that supports patients, ensuring they receive the information they need with care and empathy.
Pre-Visit Planning: Collaborate with our team to review schedules and gather essential information from electronic health record systems (EHRS) to prepare for patient visits.
Care Coordination: Assist in coordinating patient care to ensure they have access to all the services they need.
Medication Management: Help manage medication refills and prior-authorizations with attention to detail and accuracy.
Forms and Referrals: Facilitate the preparation of forms and streamline the referral process to support patient care.
Safety and Compliance: Contribute to a safe and compliant environment through ongoing training and adherence to safety protocols.