Bilingual Care Coordinator (Remote, Spanish Speaking)

Pair Team•San Francisco, CA

18h•$25•Remote

About The Position

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions . At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Pair Team is hiring a full-time Care Coordinator to support our expansion into Chronic Care Management (CCM). This role is a core non-clinical function within our CCM program, focused on providing consistent, relationship-based support for adults managing chronic conditions. You will partner closely with a Registered Nurse and Nurse Practitioner to support members enrolled in Chronic Care Management, focusing on social needs, care navigation, and referral coordination. This role centers on proactive outreach, resource connection, and ongoing engagement, helping members stay connected to care and the services that support their health between clinical touchpoints. This is a fully remote position, operating on Pacific Time business hours, with a clearly defined caseload and structured engagement expectations.

Requirements

Minimum of 1 year of experience in care coordination, community health work, or a related member-facing support role
Bilingual - Spanish and English fluency required
At least 1 year of experience working with a Medicare/Medicaid population
Experience supporting individuals with chronic conditions and ongoing care needs
Strong understanding of social determinants of health and community-based resources
Comfort working in structured, metrics-driven programs
Strong communication skills and ability to build rapport with diverse populations
Ability to work independently in a fully remote environment
Proficiency with documentation systems, CRMs, or EHRs
Reliable internet connection and access to a HIPAA-compliant workspace

Responsibilities

Manage a defined caseload of enrolled CCM members
Conduct proactive outreach to support ongoing engagement and care coordination
Identify and address social determinants of health, including food access, housing resources, transportation, and community supports
Coordinate referrals to community-based organizations and social service providers
Track referral progress and support members in navigating next steps
Partner closely with the RN and NP to surface barriers impacting care or engagement
Support appointment scheduling, reminders, and follow-up coordination as needed
Maintain accurate, timely documentation of member interactions and coordination activities
Meet outreach, documentation, and engagement expectations aligned with CCM requirements
Collaborate closely with the care team to deliver team-based, whole-person support