Bilingual Call Representative

Coastal Health • Orange Park, FL

4d • Onsite

About The Position

We are currently seeking a motivated, career-oriented Bilingual Phone Representative to join our team at the corporate office. This position is responsible for handling inbound calls for our primary care offices, assisting patients with scheduling, general inquiries, and account information—all over the phone. This is not a front desk or in-office patient-facing role. All work is performed at the corporate office, supporting multiple primary care locations.

Requirements

• High school diploma or GED required
• Minimum 1 year of recent experience working in a medical office or call center environment
• Experience handling inbound calls required
• Ability to work in a fast-paced, team-oriented environment
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Attention to detail and professionalism
• Multi-tasking
• Flexibility
• Telephone Skills
• Customer Service
• Time Management
• Organization
• Attention to Detail
• Scheduling
• Word Processing
• Professionalism
• Quality Focus
• Team driven attitude
• ability to work in a fast-paced environment
• reliable transportation

Nice To Haves

• Familiarity with medical terminology preferred
• Working knowledge of medical terminology
• Minimum 1 year experience in the medical field preferred.

Responsibilities

• Provide excellent customer service by answering inbound calls from patients of our primary care offices
• Schedule, reschedule, and cancel appointments according to office protocols
• Verify and update patient demographic and insurance information in the system
• Collect and process patient payments over the phone, when applicable
• Respond to patient questions or route calls to the appropriate department
• Maintain confidentiality of all patient and financial information in compliance with HIPAA regulations
• Follow established company policies and procedures to ensure efficient daily operations
• Contribute to a positive and professional team environment

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short & long-term disability
• 401(k)
• Up to 3 weeks paid time off
• 7 paid holidays
• An environment that fosters career and personal growth with opportunities for advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED