Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. We are seeking experienced, bilingual Customer Care Representatives to join our growing virtual team. Agents will provide customer support through inbound and outbound calls as well as email communications. This role includes assisting with purchases, verifying orders, answering product questions, and delivering empathetic service while supporting CSR functions for tech support on customer portals and membership retention. Representatives will help customers understand their benefits, encourage renewals (soft sales), and ensure a seamless customer experience. Candidates with an insurance policy/agent background are strongly preferred.