Bilingual Call Representative
Coastal Health•Orange Park, FL
•Onsite
About The Position
We are seeking a friendly, professional, and detail-oriented Bilingual Call Center Representative to join our team. In this role, you will serve as the first point of contact for patients calling our primary care offices, providing exceptional customer service while assisting with scheduling and general inquiries. This position is based in our corporate office and plays a vital role in supporting patient care and access.
Requirements
- Bilingual (English/Spanish required)
- Previous call center, customer service, or healthcare experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Basic computer skills and ability to learn new systems quickly
- Minimum 1 year experience in the medical field preferred.
- Multi-tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
- Team driven attitude
- ability to work in a fast-paced environment
- reliable transportation
Responsibilities
- Answer incoming calls for multiple primary care locations in a timely and courteous manner
- Schedule, reschedule, and confirm patient appointments
- Assist patients with general questions regarding services, providers, and office information
- Accurately document call information in the system
- Maintain patient confidentiality and adhere to all HIPAA guidelines
- Provide support to office staff as needed
Benefits
- Competitive pay
- Full benefits package (medical, dental, vision)
- Paid time off
- Supportive team environment
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
