Bilingual Call Center Representative - Montgomery, AL

Gainwell Technologies • Montgomery, AL

276d

About The Position

As a Bilingual Call Center Representative - Montgomery, AL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.

Requirements

• Bilingual (Fluent in English and Spanish) - required.
• 1+ years of experience in customer service and call center operations.
• Experience working in health and human services. Knowledge of Medicaid preferred.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Nice To Haves

• Assist recipients with a variety of eligibility and claim payment questions.
• Submit Non-Emergency Transportation (NET) vouchers and interact with NET coordinators and Medicaid Agency Case Managers.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
• Adhere to the client's SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

Benefits

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Flexible vacation policy after 90 days of employment.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services