Bilingual Call Center Representative- Healthcare
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About The Position
EXL Health is looking for a Bilingual Customer Service Representative. This role is 100% remote in the US. The representative will provide customer service duties by effectively responding to incoming phone calls and managing outbound calls in a timely manner. Responsibilities include updating policy information in administrative and workflow systems, remaining current on changes and updates for products, processes, and operational procedures, and effectively communicating with customers. The role requires identifying customers' needs, clarifying information, researching issues, and providing solutions. Building sustainable relationships with customers and keeping records of all conversations in the call center database are also key responsibilities. The representative will meet personal/team qualitative and quantitative targets and provide suggestions for improvement of current processes to management.
