As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will handle inbound and outbound calls with professionalism, care, and attention to detail. You will update policy information and ensure accuracy in our systems, staying up-to-date on products, processes, and regulations to provide the best service possible. You will use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. Building strong relationships with customers by going the extra mile to support them is key. You will document every interaction so we can continuously improve and work collaboratively with your teammates to meet individual and team goals. We encourage you to share your ideas to improve processes — we want your input!