BILINGUAL CALL CENTER REP

TEKsystems-posted 2 months ago
$18 - $19/Yr
FL
5,001-10,000 employees
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TEKsystems is looking to hire several Bilingual Spanish Call Center Reps (must have 3+ years experience) for a large insurance company out of Daytona Beach, FL! If you have strong (3+ years of experience) call center experience and are bilingual Spanish, please send your most updated resume to rsison @ teksystems.com - interviews are first come, first serve. THIS JOB POSTING IS ONLY FOR BILINGUAL SPANISH APPLICANTS. They will be eligible for the hybrid schedule once they have been taking calls for a full 30 days which will be the month of January. They will be eligible for hybrid starting February if they are meeting expectations. Must achieve 95% quality and 85% adherence scores. Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shift after training and nesting will be assigned based on business needs of the assigned bank. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday.

  • Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
  • The calls will be pertaining to existing homeowner claims.
  • Navigate between multiple systems to find the answer.
  • Research through the claim tool to be able to assist the customer and provide accurate information.
  • Handle escalated calls as needed.
  • Be the liaison between the homeowner and the lender.
  • Be able to be cool under pressure and handle upset customers.
  • Update case notes in the Claim system to ensure everything is documented and updated.
  • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
  • Outbound calls are also often necessary.
  • Must have at least 3+ years of call center experience.
  • Must be bilingual in Spanish.
  • Working cellphone with service (need to dual authenticate).
  • At least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance).
  • Thick skin. Ability to handle difficult conversations.
  • Efficient in using a Windows PC computer and navigating their software system.
  • Typing: at least 35 WPM.
  • Good verbal and written communication skills.
  • Reliable transportation.
  • Medical, dental & vision.
  • Critical Illness, Accident, and Hospital.
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).
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