Full-Time Bilingual Call Center/Party Planner

CEC Entertainment•Irving, TX

14d

About The Position

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Job Description Calling all BILINGUAL Customer Service and Call Center Professionals! CEC Entertainment is currently recruiting Full-Time Bilingual Call Center/Party Planners to join our rockstar team. CEC Entertainment dedicates itself to ensuring that Chuck E. Cheese’s is the premier family dining and entertainment restaurant in the WORLD! If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for consideration today! Hours of operation are 9:00AM to 7:00PM. Must have open availability for evenings and weekends. We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are a Work Today, Get Paid Tomorrow employer!!

Requirements

Must be bilingual and able to communicate in English and Spanish.
Able to work a flexible schedule, including weekends, to support business needs.
High school diploma or equivalent required; some post high school education desirable
Bilingual – English/Spanish required.
1 year of customer service, administrative and/or sales experience required
Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).
Basic use of standard office equipment (i.e., telephone, computer).
Strong interpersonal and customer service skills with a sales mentality.
Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
Application of good judgment and decision making.
Ability to work efficiently both independently and as part of a team.
Ability to prioritize work to meet deadlines and productivity goals.
Ability to work under pressure and cope with stress effectively.
Must be able to sit in a chair for extended periods of time.
Must be able to regularly speak and hear via telephone headset.
Must be able to regularly type on a keyboard and use computer mouse.

Nice To Haves

Call Center experience a plus

Responsibilities

Takes incoming telephone calls from our Chuck E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours.
Responds appropriately to our Chuck E. Cheese guest objections and questions.
Delivers accurate description of service regarding birthday parties and fundraising campaigns.
Records each call by accurately documenting status and comments in the appropriate database or platform.
Maintains a high level of service with our Chuck E. Cheese guests and strives to exceed performance targets.
Develops and maintains productive working relationship with our other Chuck E. Cheese rockstar members.
Promotes and maintains a positive, professional image.
Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Benefits

Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore!
Employee meal discounts
Perks & Discount programs
Employee Referral Program
CEC Cares Fund (program to assist employees during catastrophes)
Medical benefit options, 401k, and more.
CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package.
We also offer job training and career growth opportunities.
Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume